ITS-0220 Asset Management: Repair and Service

Description	Consists of records related to repair and service requests from students, faculty and staff. Includes requests for assistance with hardware and software, logs of actions, correspondence with users.
Retention Trigger	Disposition of asset
Retention	Trigger + 1 year
Responsible Unit(s)	IT Services Durham College IT
Source	Submitted by user
Records System	Heat; Email
Citations
Record Authority	Associate Provost
Disposition	Secure destruction
Records Arising from Activity	Logs in Heat Email correspondence
Retention Rationale	Intended to provide a complete history of repair and service requests related to a particular asset until its disposition. There is a parallel obligation - much larger in size - on the part of Durham College IT Shared Services, to whom most of our IT Services are outsourced.
Personal Information	No
Vital Record	No
Protection	Medium