TEA-1600 Library Services: Reference
| Description | Consists of records relating to reference services offered to the University community including responding to email and telephone inquiries and requests, the provision of online research help and in-person research consultation. Records may include reference requests and replies, workshop and appointment booking requests and transcripts of online sessions. For statistics relating to these services, see: TEA-1700 Library Services: Reports and Statistics | 
| Retention Trigger | Last action | 
| Retention | Trigger + 1 year | 
| Responsible Unit(s) | Library | 
| Source | |
| Records System | Hybrid | 
| Citations | |
| Record Authority | University Librarian | 
| Disposition | Secure destruction | 
| Records Arising from Activity | |
| Retention Rationale | Records containing personal information must be retained for at least one year in accordance with the requirements of the Freedom of Information and Protection of Privacy Act. | 
| Personal Information | May contain personal information | 
| Vital Record | No | 
| Protection | Medium; Long term Retention |